ARGH! The frustration begins!
Earlier this week, we tried to get some of my post-CAKE medications refilled at the pharmacy but the insurance company wouldn’t refill them until after the 12th of January. That didn’t work for me since my next CAKE treatment was quickly approaching (today, the 4th of January). The aforementioned prescriptions were not 100% necessary so I was willing to overlook that annoyance.
But then today we show up at the hospital to get CAKE, Part Two. There is a particular medication that I am supposed to take the morning of treatment and unfortunately, I forgot to call it in until early this morning. The pharmacy here at the hospital opens at 8:30 so I figured we’d just be delayed a half hour. No biggie.
So we’re getting settled in here and the nurse is again having trouble accessing my port. So she shot me up with some heparin and we waited for it to unblock the port for about 20 minutes. In the meantime, I sent Honey to the pharmacy to check on the status of my Today medication. Half an hour later, he returned, empty-handed, saying that the pharmacy claims the insurance company won’t refill that rX either until the 12th! ARGH! He nagged them and they called the insurance company back and somehow got it approved but won’t be able to pick up until 10:30 this morning. Lame. But I guess I could wait another hour or two.
When he returned from the pharmacy, my nurse came in and informed me that Nurse Skippy (remember, we don’t really like him and this might give you some indication as to why!) at my doctor’s office (across the hall from the treatment area) claimed I was supposed to go to the clinic (ie. the doctor’s office) for a visit BEFORE coming here this morning for treatment. WTF?! I had my blood drawn on Monday and already visited with the doctor! Fine. Oh but of course they don’t have a room available for me over there so I have to wait for one to open…. blah blah blah. Oh and I’m supposed to get THREE drugs in this fancy cocktail but all of a sudden the doctor or Nurse Skippy or some nasty little sprite only ordered TWO of the three because of a new potty-related symptom I confessed to when I arrived this morning.
I have no idea what’s going on. Honey’s on the phone (on hold of course) with the insurance company trying to find out WTF is happening over there. I’m sitting across from him, patiently waiting for a nurse to come get me and take me to the damned clinic so I can wave hello, probably wait in one of their rooms for another hour or two just to be sent back here and not start CAKE until noonish I’m sure.
I’m pissed. No, I’m livid and totally annoyed. If there’s anything in a corporation that annoys me the most it’s MISCOMMUNICATION and I fear that’s exactly what’s happening here. All I can do is sit here and breathe deep and visualize everything falling into place very soon. It’s hard to do with dozens of patients, nurses and doctors all yapping around busily behind me. But I’m about to grab my headphones and escape into my iPod. And if that doesn’t work, I’ll throw something (probably my iPod) across the room to relieve my frustration.
Stay tuned…